Last updated: November 12, 2024

We always want you to be happy with your AGOZEN purchase. Just remember that we cannot accept online exclusives for return, and we cannot accept shipped returns without prior authorization through Customer Care. Because everything is hand-crafted and made to order therefore all sales are final and we do not offer refunds or exchanges. Please be sure of your choice before placing an order with us. So be sure to have a live chat with us first.

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Remember, we cannot accept returns without prior authorization
If we supply an incorrect order e.g. wrong size, wrong design we will correct our mistake. Please contact us upon receipt of your order, any exchanges will be conditional and must be returned to us unworn and in the original packaging. (Note that any refund or exchange will not include or cover the cost of return shipping)

 

If you were to be issued a refund, please note that the fees will be deducted from your refund. This fee varies depending on your payment option. If you paid with a gift card, you will receive a refund to a gift card.​

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You can contact us at info@agozen.com. If your return is accepted, we’ll send you return instructions, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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No Refunds or exchanges

Everything is hand-crafted and made to order therefore all sales are final and we do not offer refunds or exchanges. Please be sure of your size before placing an order with us. 

If we supply an incorrect order e.g. wrong size, wrong design we will correct our mistake.  Please contact us upon receipt of your order, any exchanges will be conditional and must be returned to us unworn and in the original packaging.

You can always contact us for any return question at info@agozen.com.

Common Questions

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Can I enter special delivery instructions?

If you have any special delivery instructions, please select the box that says ''This is a gift'' during checkout and enter your request. If you have any questions, please contact us.

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Can I return my product if it arrives late?

we can't make any shipping time guarantees.We are also unable to offer return for items arrive late.

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Rush order fee

Rather than up to 7 days to be completed and shipped, we will guarantee your order to be made and shipped within 7 working days.This is up to 7 working days from the day you order to the day we ship. Shipping times then apply and are dependent on your location, If there is a specific date that you need your pair for (even if this is sooner than 7 working days) please email info@agozen.com to enquire.

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Do you offer free shipping?

We offer free standard shipping for all orders! Please note that the time frame in the table is only an estimation. As there are many uncontrollable factors in international shipping.

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What is the shipping rate?

The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country ‎(ONLY AFFECT IN EUROPE), based on the order value of your shipment.

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Do I need to pay for the Customs & Duties?

Customs and duties are the sole responsibility of the customer ‎(ONLY AFFECT IN EUROPE). As they are location dependent we cannot confirm how much these charges will be. The customer will be contacted directly by their local customs team to make payment. If this payment is not made the package will be destroyed and we will not be able to offer a refund. If you have any questions please do not hesitate to contact us.